The Dos Hermanos team will respond to every inquiry within 1–3 business days. For urgent matters or those related to business partnerships, please indicate this in the question field so we can prioritize accordingly

The Dos Hermanos website currently serves as a brand information channel and does not facilitate direct online sales transactions, in accordance with tobacco product advertising regulations in Indonesia. For information on official points of sale, please submit your inquiry through this form.

Dos Hermanos products are available at a number of official partner outlets and lounges in select cities. Please share your city of residence through the contact form, and our team will help provide information on the nearest outlet.

Yes. Dos Hermanos is a tobacco product specifically intended for adult consumers aged 21 and above. We encourage visitors to confirm they meet the applicable age requirement before proceeding with further communication with our team.

Please include your name, company/organization, and a summary of your proposal or partnership needs in the question field. Our Business Development team will review it and contact you for further discussion, including requests for supporting documents if needed.

The provision of product samples is subject to internal policy and applicable regulations, and is only extended to verified business partners within the context of an official partnership. Individual requests outside this context cannot be accommodated.

Please share your media affiliation, coverage topic, and deadline through the contact form. Our Communications team will follow up regarding interview requests, press materials, or official documentation.

You may submit a detailed complaint through this form, including a chronology of the incident. Our Customer Care team will follow up personally and keep the information you provide confidential.

This contact page is not intended for recruitment purposes. Job vacancy information and application procedures can be accessed through PT Djarum's official channels or the company's official career platform.

Please clearly indicate the category of your inquiry (e.g., product information, business partnership, media, or complaint) in the question field. This helps our team direct your message to the most relevant division more quickly.

Every official Dos Hermanos product is fitted with an excise tax stamp, seal, and batch code on its packaging. If you have doubts about the authenticity of a product purchased from a particular outlet, please share a photo of the packaging, the purchase location, and the batch number (if available) through this form so our team can carry out verification.

To preserve tobacco quality, Dos Hermanos cigars should be stored in a humidor at a temperature of around 20°C with humidity of approximately 70%, away from direct sunlight. Our team can provide further humidor care guidance if needed — please reach out through the contact form.

Dos Hermanos is a blend of Indonesian and international tobacco that produces a distinctive flavor character. Some variants use wrapper tobacco from northern Indonesia with a mild-medium character, while other variants use wrapper tobacco from eastern Indonesia with a more balanced flavor profile. For more detailed explanations regarding a specific variant, please reach out through this form.

Dos Hermanos periodically holds cigar appreciation sessions, lounge activations, and private tastings for select communities and partners, in accordance with tobacco product promotion regulations (closed events, exclusively for verified adult smokers). Please share your interest along with your city of residence through this form to be added to the invitation list.

We appreciate your interest. Please share your venue or business profile (location, business type, and estimated adult consumer target) through this form. Our Trade Marketing team will review the partnership feasibility and contact you for the next steps.

Dos Hermanos has a cigar appreciation community for verified adult consumers, with access to exclusive events and information on new product releases. Please share your interest along with your personal details through this form for further information on membership.

For corporate gifting needs intended specifically for adult recipients in a corporate/company context, please share your requirements (quantity, occasion, and timeline) through this form. Our team will help provide recommendations in accordance with applicable policy.

Certainly. Please share your flavor preference, strength level (mild/medium/full-bodied), and the context of your occasion through this form, and our team will be happy to provide recommendations suited to your profile as an adult smoker.