Dos Hermanos Cigar values and is committed to protecting the privacy of every User who accesses our official website (the “Site”).
This Privacy Policy explains how We collect, use, store, and protect the personal data of Users in connection with their use of the Site, in accordance with Law Number 27 of 2022 on Personal Data Protection and other applicable laws and regulations in Indonesia.
Data We Collect
We may collect personal data provided directly by the User, including name, email address, telephone number, and messages submitted through the contact form or other official communication channels on the Site.
In addition, We may automatically collect non-personal data, such as browser type, internet protocol (IP) address, operating system, pages visited, and the time and duration of visits, through technologies such as cookies and website analytics tools.
Purpose of Data Use
The data We collect is used for the following purposes: responding to inquiries, requests for information, or correspondence submitted by the User; conducting age verification to ensure compliance with access restrictions applicable to tobacco products; analyzing and improving the quality and performance of the Site; and fulfilling the legal obligations applicable to Us, including reporting to the competent authorities where required by applicable laws and regulations.
Legal Basis for Processing
The processing of personal data by Us is carried out on the basis of the User's explicit consent, the necessity to carry out communications requested by the User, Our legitimate interest in maintaining the security and compliance of the Site, and the legal obligations set out in applicable laws and regulations concerning tobacco products and personal data protection.
Age Verification and Protection of Children's Data
This Site is not intended for individuals under the age of 21 (twenty-one) years. We do not knowingly collect personal data from minors.
If We become aware that personal data has been obtained from an individual who does not meet the applicable age requirement without adequate verification, We will promptly delete such data from Our systems.
Cookies and Tracking Technologies
The Site uses cookies and similar technologies to enhance the user experience, remember visit preferences, and analyze usage patterns on an aggregate basis.
Users may configure or disable cookies through their browser settings, provided that doing so may affect certain functionalities of the Site.
Disclosure and Sharing of Data with Third Parties
We do not sell, rent, or trade Users' personal data to any third party for marketing purposes.
Personal data may be shared on a limited basis with service providers that support the operation of the Site, such as hosting or analytics providers, under equivalent confidentiality obligations, or with competent government authorities where required by applicable law.
Data Security
We implement reasonable technical and organizational measures to protect Users' personal data from unauthorized access, disclosure, alteration, or unlawful destruction.
Nevertheless, Users acknowledge that no method of data transmission over the internet is entirely free from security risk.
Rights of Data Subjects
In accordance with Law Number 27 of 2022 on Personal Data Protection, Users, as data subjects, have the right to obtain clear information regarding the identity, purpose, and use of their personal data; the right to complete, update, or correct inaccurate personal data; the right to access and obtain a copy of their personal data; the right to object to certain processing activities; and the right to request the deletion and/or destruction of their personal data, to the extent not otherwise required by applicable laws and regulations.
Data Retention Period
Users' personal data will be retained for as long as necessary to fulfil the purposes described in this Privacy Policy, or for as long as required by applicable laws and regulations, after which the data will be securely deleted or anonymized.
Changes to This Privacy Policy
We may review and update this Privacy Policy from time to time to reflect developments in Our business practices or applicable laws and regulations.
Any changes will be published on this page together with the latest revision date.
Contact Us
If the User has any questions, objections, or wishes to exercise their rights as a data subject as described above, please contact Us through the official contact channels listed on the “Contact Us” page of the Site.
By using this Site, the User acknowledges having read, understood, and agreed to all of the provisions set out in this Privacy Policy above.